Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sndisya@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sndisya@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sndisya@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sndisya@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sndisya@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sndisya@gmail.com.

Product Warranty & Return Policy

 

 Eligibility for Return

 

You can request a return within 7 days of delivery if:

 

What is Covered

·         Faulty hardware

·         Manufacturing defects

·         Battery or charging issues (for smart devices)

·         Damaged or defective item

·         Product significantly different from description

·         The item is unused, in its original packaging, and with all tags/accessories intact.

 

Eligibility Conditions
Items must be:

·         In original packaging

·         Unused and in the same condition as received

·         Accompanied by the original receipt or proof of purchase

 

 

 Items Not Eligible for Return

 

·         Items not in their original condition or missing parts not due to our error.

 

·         Opened items that are sealed for health/hygiene reasons (e.g. earbuds, personal care items) unless they arrive damaged or faulty.

 

·          Damage due to misuse, accidents, drops, water exposure (unless IP-rated)

·          Unauthorized repairs

·         Normal wear and tear

·         Digital goods or software once downloaded or activated.

 

 

2. Return Process

 

·         Initiate Return: Contact our support via [WhatsApp, phone, or email] within 7 days of delivery with your order number, reason, and photos if applicable.

·         We will arrange for repair, replacement, or refund depending on the case

·         Approval & Pickup/Drop-off: Once approved, we will organize pickup or direct you to a drop-off point.

 

 

3. Refund/Replacement:

 

Refunds will be processed within 3-5 working days after item inspection.

 

Replacement will be issued if stock is available.

 

Refunds will be issued to your original payment method or store credit (based on your preference)

 

 

 

Return Shipping

If the return is due to our error (defective/wrong item), we will cover the return shipping.

For other reasons, the customer is responsible for return shipping costs.

 

3. Warranty Policy

 

 Manufacturer Warranty

 

Products covered by manufacturer warranty (e.g. branded electronics) will follow the warranty terms provided by the brand.

 

 Store Warranty

 

We offer a 3-month limited warranty on select electronics (e.g. smartwatches, chargers, earbuds), covering:

 

Manufacturing defects

 

Non-functioning parts

 

Battery or display issues (not caused by misuse)

Need Help?

Contact us via:

·         Phone: +254733 749372

·         Email: sndisya@gmail.com

·         WhatsApp: +254733749372